- Terms & Conditions
Terms & Conditions
We accept orders only on the basis that you have read and understood our terms and conditions.
Minimum age to purchase a AIRSOFT GUN is 18 years. An adult must supervise persons under the age of 18 years. No gun should be carried in a public place unless in transit when it should be unloaded and placed in a bag. Guns must NOT be concealed on one’s person, or pointed or fired at another human or animal. Safety glasses and other protective clothing should always be worn when operating or viewing the firing of an Airsoft gun.
From 01/10/2007 the laws regarding Airsoft guns have changed for the UK. Under the VCRA Bill 2006 it is illegal to buy or sell an Airsoft gun to anyone under the age of 18 years. Under Section 36 of the V.C.R Act it is a criminal offence to alter the appearance or paint in a colour of an imitation firearm to make it into a realistic firearm.
From receipt of order, we aim to dispatch your order on the same day for orders before 3.pm or on the next working day when possible. but some custom products or goods from the breakers yard may take longer. please allow up to 3 working days from the day of dispatch before contacting us. You can track your delivery via the Courier Firm confirmation email that will be sent to you within 24 hours from dispatch of your order. For more information on order tracking please see our tracking page on our website. Any shortfalls or defect should be notified to us as soon as possible via our contact us page on this website. When calculating the number of days for delivery please do not include ether Saturday or Sunday. we are not responsible for the shipping companies performance or any loss from a order not arriving on time.
ORDERING AND DELIVERY TO OUTSIDE OF THE UK - SHIPPING LOCATIONS
All products ordered from outside the UK will be tested before shipping. This is to confirm that they are in full working order when leaving our distribution centre. Non UK orders will have the same 14 day cooling off period as orders within the UK, except we cannot refund the original shipping costs on any order outside of the UK. Items that develop a fault within 2 months may be returned to us for repair or replacement. No delivery costs will be refunded for non UK faulty items and an additional delivery cost may be required to send out the repaired or replacement item to you. Due to the nature of our products we cannot give any warranty for products more than 2 months old, however you may return the item to us for reaper at your own cost. Returns cannot be accepted from outside of the UK unless they have been returned via our online returns form and a copy of the original order is enclosed and the returns number is clearly displayed on the outside of your package. If you have any questions regarding these non UK terms and conditions please contact our support via email or via phone on 01708 853232.
If you have had a change of mind you must return the items to Rambo airsoft unused and in its original condition within 14 days for a refund. Each returned product must include all parts, accessories, instructions and packaging, etc. Return P&P costs are paid for buy the customer.
In the event of a fault our please call our support line on 01708 853232 and will assess the fault and advise you if you need to send the product back to us or not. in most cases problems can be fixed over the phone.
Please note we do not accept returns on situations as marked out below.
1. You don’t have a proof of purchase.
2. You have physically damaged the goods due to misuse (for example if you have broke it by hitting ,dropping it ect or have over tightened something)
3. The product is incomplete or has parts missing
4. You have painted the product (please note it is a criminal offence to alter the appearance or paint in a colour of an imitation firearm to make it into a realistic firearm.)
5. You have taken the product apart and put together again. (unless done done by a qualified person)
6. You have broke your gun due to using incompatible bb pellets with you bb gun (all of our guns need to be used with high quality bb pellets that are perfect round with no pips)
7. You have broken you guns battery due to overcharging it.
8. You're product is broken as a result of normal wear and tear.
9. You are outside your warranty.
Faults within 30 days:
An exchange, repair or refund will be issued providing the item is returned within 30 days from the original date of purchase provided you comply with the above.
Faults after 30 days but within 6 months:
No refund can be issued but a repair will be carried out on the product. if the product is unrepairable we will then provide a replacement product provided you comply with the above.
Faults after 6 months:
Under the Sale of Goods Act you will have to prove that the fault was present when you bought the item and not, for example, something which was the result of normal wear and tear.
if you can provide us with proof of this no refund can be issued but a repair will be carried out on the product. if the product is unrepairable we will then provide a replacement product provided you comply with the above.
Products outside our warranty, but may Still be repairable by our workshop but are chargeable to you the customer. Contact us for a free quote.
We ONLY accept products back that have been sent via our returns form located on our website. IF YOU DO NOT SEND YOUR ITEM BACK VIA THIS SERVICE YOU WE WILL NOT BE ABLE TO TRACK YOUR ITEM AND IT MAY GET LOST.
GETTING YOUR PRODUCT BACK
If your returned item is not found to be faulty we will contact you and tell you that you will need to make arrangements to collect the item from us or ask us to send the product back to you but you will have to pay for the postage for this. if you don't the item will become our property within 90 days and we will dispose of it.
The warranty on your product will be void if a product is taken apart, or modified in any way, including painting IN BLACK OR ANY OTHER COLOUR!.
If a gun is jammed because of poor quality BB pellets or it is our opinion that BBs have been reused i.e. fired at least once before, your warranty will be void and no credit, refund or replacement will be issued. Accessories included within a gun sets are not included in the warranty as they are usually low quality including batteries and chargers. All accessories sold separately are covered under our standard warranty or manufacturer warranty.
Gas guns that are not performing due to cold weather will not be covered under warranty as this is a common and well known fact. If our engineers test your gun in a warm environment and find no issues, your gun will not be refunded or replaced, and you will need to make arrangements with our support team to receive your gun back.
WD40 and Other Impregnating Oil: If our engineers suspect that unsuitable oil has been used to lubricate your gun resulting in, loss of power, deteriorating seals, and other issues, only use recommended silicone based oil and lubricants on your airsoft bb gun such as those available on this website. WD40, GT85 and others have a distinctive smell and will be spotted by our engineers and their word will be find.
You may return any UNUSED and UNOPENED item within 14 days of receiving it, for a refund. We will refund you on the process you used to pay (debit card, PayPal etc…) once we have received and processed the item (please allow up to 14 days). We can only refund delivery costs if the return is a result of our error; NO postal costs will be refunded on any goods returned under the 14 day rule.
If your product has a faulty you must return the item back to us within 30 days of delivery. It may take up to 14 days for our returns team to inspect your item. If found to be faulty a replacement will be sent or credit note issued, NO refund can be issued on any goods over 30 days from the item being delivered. We cannot refund postage of any item back to us as it is your responsibility to return the product to us in a satisfactory condition.
Postage refunds can be given only on products that are faulty and within warranty. A maximum of £7.50 can be refunded on presentation of a postage receipt. This limit is set to cover the cost of the myhermes.co.uk standard service. If you decide to post the product back to us via other - more expensive service - the difference in cost will NOT be refunded. PLEASE NOTE, all refunds can take up to 14 days to process. Only contact us if 14 days has past and you have not received your refund.
DUTY TO TAKE CARE
While the item is not in our possession, you will be responsible for it, this is called being under a DUTY TO TAKE REASONABLE CARE of the item while in your possession. This includes the way that you pack any item to be returned and the organisation you choose to return the product to us. This includes any items that may not be received buy us i.e. we are only responsible for goods received by us via the provided method. We will not be responsible for any physical damage to the products due to dropping or hitting ect
We do test every single return, if a returned item is found not to be faulty we will return the item to you and you will be liable for the postage charges. We would advise you to check the item and the instructions thoroughly before returning a faulty item as we will not refund any items found to be in good working order. We can also not refund or replace any BB guns that have been misused, or if low quality bb pellets have been used, or if BB pellets have been re-used. We can also not refund or replace any batteries or chargers that may have been overcharged, please see our frequently asked questions section on the website for more info on charging times and battery types.
Although the information and recommendations on this internet website are presented in good faith and believed to be correct, we makes no representations or warranties as to the accuracy of the information. Information is supplied upon the condition that the persons will make their own determination as to its suitability for their purposes prior to use. In no event will we be responsible for damages of any nature whatsoever resulting from the use of or reliance upon information from this site or the products to which the information refers. We do not warrant the accuracy on this website and has no liability for any errors or omissions in the materials.